Features
Cloud Contact Center Features
Basic
Advanced
Premium
TopNumber of agents
Max 20
No limit
No limit
No limit
Number of campaigns
Max 10
No limit
No limit
No limit
Standard arguments
Integrated softphone
Standard call-routing (IVR)
Initial remote training for administrator and supervisor
Advanced management of queues
Manual or preview dialer
User management in 4 levels
Voicemail
Incoming and outgoing calls statistics
Pre-defined reports
24x7 support
Progressive/predictive dialer
Modification of predefined arguments
Customized IVR modification
Conversation recording
Call rescheduling on the part of the agent
Standard integration API
Automated contact loading
Report customization
Silent agent listening
Remote assistance
Mail management
FAX management
Text message management
Real-time agent desktop display
Access to developement platform
Remote training for developers
On-site training for administrators and supervisors
Extra mails storage
Survey module
Agentless call reception
Call-back
Custom-made integration by WS
25% agent extra capacity available
Real-time access to database
Scheduled sending of reports via mail
Time/months for remote development
5
10
Geo-redundancy
50% agent extra capacity available
Agentless outgoing calls
On-site training for developers
Recording storage
N/A
6 months
12 months
24 months
Features
Number of agents
Max 20
Número de campañas
Max 10
Standard arguments
Integrated softphone
Standard call-routing (IVR)
Initial remote training for administrator and supervisor
Advanced management of queues
Manual or preview dialer
User management in 4 levels
Voicemail
Incoming and outgoing calls statistics
Pre-defined reports
Recording storage
N/A
Number of agents
Max 20
Número de campañas
Max 10
Standard arguments
Integrated softphone
Standard call-routing (IVR)
Initial remote training for administrator and supervisor
Advanced management of queues
Manual or preview dialer
User management in 4 levels
Voicemail
Incoming and outgoing calls statistics
Pre-defined reports
24x7 support
Progressive/predictive dialer
Modification of predefined arguments
Customized IVR modification
Conversation recording
Call rescheduling on the part of the agent
Standard integration API
Automated contact loading
Report customization
Silent agent listening
Recording storage
6 months
Number of agents
Max 20
Número de campañas
Max 10
Standard arguments
Integrated softphone
Standard call-routing (IVR)
Initial remote training for administrator and supervisor
Advanced management of queues
Manual or preview dialer
User management in 4 levels
Voicemail
Incoming and outgoing calls statistics
Pre-defined reports
24x7 support
Progressive/predictive dialer
Modification of predefined arguments
Customized IVR modification
Conversation recording
Call rescheduling on the part of the agent
Standard integration API
Automated contact loading
Report customization
Silent agent listening
Remote assistance
Mail management
FAX management
Text message management
Real-time agent desktop display
Access to developement platform
Remote training for developers
On-site training for administrators and supervisors
Extra mails storage
Survey module
Agentless call reception
Call-back
Custom-made integration by WS
25% agent extra capacity available
Real-time access to database
Scheduled sending of reports via mail
Time/months for remote development
5
Recording storage
12 months
Number of agents
Max 20
Número de campañas
Max 10
Standard arguments
Integrated softphone
Standard call-routing (IVR)
Initial remote training for administrator and supervisor
Advanced management of queues
Manual or preview dialer
User management in 4 levels
Voicemail
Incoming and outgoing calls statistics
Pre-defined reports
24x7 support
Progressive/predictive dialer
Modification of predefined arguments
Customized IVR modification
Conversation recording
Call rescheduling on the part of the agent
Standard integration API
Automated contact loading
Report customization
Silent agent listening
Remote assistance
Mail management
FAX management
Text message management
Real-time agent desktop display
Access to developement platform
Remote training for developers
On-site training for administrators and supervisors
Extra mails storage
Survey module
Agentless call reception
Call-back
Custom-made integration by WS
25% agent extra capacity available
Real-time access to database
Scheduled sending of reports via mail
Time/months for remote development
10
Geo-redundancy
50% agent extra capacity available
Agentless outgoing calls
On-site training for developers
Recording storage
24 months
Send me an email 
