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We know your challenges and we have the solutions:
Customer care
Quality and efficiency when dealing with large volumes of calls. Optimize resources, increase agents’ productivity and analyze the service to improve customer experience.
Marketing and telesales
Design, run and analyze your telemarketing campaign performace through multiple channels by offering a unified user experience.
Advantages of Cloud Contact Center
Always reachable
Guarantee the productivity of teleworking agents by using the same configured software and skills.
Scalable and flexible
No missing calls thanks to call reprogramming. Immediate scalability in the event of an increase in call volume.
Improve satisfaction
Continued improvement process through call recording, service monitoring and automatic surveys.
Productivity
Centralize customer contact, enhance agent collaboration and enable supervision. Add skills, customized reports or attention IVRs, among others.
Real-time analysis
More than 75 pre-defined reports to monitor service and implement improvements immediately.
Information security
Information security management system certified according to ISO27001.
Plans and features of Cloud Contact Center
Success stories
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+34 910 200 000 | +57 30 27 89 10 41
