Sacyl

More than

100.000

telephone appointments per month managed without agent.

24x7 service availability.

Improved patient satisfaction by eliminating waiting times.

Starting conditions

Sacyl needs to improve the efficiency of telephone appointment management and guarantee the availability of the appointment service.

Alisys solution

• Efficient management of telephone appointments: speeds up the request, modification and cancellation of appointments for health centers in Castilla y León through a virtual agent.

• Improved patient experience: the user requests are immediately attended by a virtual agent that conversates in a natural language with the patient.

• Availability of the appointment service: appointment requests are 24x7x365 attended.

Solutions

Intelligent Conversational Network

Cloud Contact Center

Virtuals Agent

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Sacyl

100.000

Solutions

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