Citizen service portal

250.000

ID appointment requests managed by virtual agents

Summons service quality improved

24x7 availability

Starting conditions

The General State Administration needed to speed up the telephone management of appointments to renew the ID card.

Alisys solution

• Improved service quality: citizens immediately get an appointment to renew their ID card by talking to a virtual agent in natural language. No waiting, call transfer sor keypad dialing.

• Availability: service is 24x7x365 available.

• Service efficiency increase: : appointments for ID renewal can be made, modified and cancelled automatically through a virtual agent. Agents specialize in the most complex requests.

Solutions

Intelligent Conversational Network

Cloud Contact Center

Virtual Agents

Cloud CX

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ID appointments #060

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