Sodexo

Improves custumer experience

Increased efficiency of call management

Cost savings

Starting conditions

Sodexo needs to integrate a solution to improve the telephone management of its services.

Alisys solution

• Improves user experience: immediate attention to user requests. A virtual agent activates the card, informs about the balance, processes applications for new cards, provides information about member establishments and resolve doubts about Sodexo services.

• Improves the service efficiency: increased Company productivity and reduced call costs with Alisys Virtual Switchboard/ Alisys Centralita Virtual.

• Optimisation of human resources: specialisation of agents in complex tasks. Recurrent requests and low-value tasks managed by virtual agents.

• Cost savings: automation of satisfaction surveys after the user call to know the degree of customer satisfaction without increasing costs.

Solutions

Virtual Agents

Virtual PBX

Automatic surveys

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Sodexo

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