Assign, cancel or modify appointments and solve procedures via virtual agents.
Expand communication channels with public bodies, including WhatsApp.
Send surveys to the citizens to know their level of satisfaction with public services without human intervention and analyze the results in a consolidated way.
Remote payment of administrative fees with PCI-certified pay-per-call systems, SMS or email.
Assign, cancel or modify appointments and solve procedures via virtual agents.
Expand communication channels with public bodies, including WhatsApp.
Send surveys to the citizens to know their level of satisfaction with public services without human intervention and analyze the results in a consolidated way.
Remote payment of administrative fees with PCI-certified pay-per-call systems, SMS or email.
Benefits
Increase satisfaction
Eliminate unnecessary waiting and provide the user with quick solutions to the usual prodecures by improving the KPIs of the service.
24x7x365 attention
Extend the schedule for management procedures by automating those that do not require the service of a person.
Accuracy
Successfully classify 96%* of calls in an automated way in high-volume services. *Source: Alisys audit services.
Save time
Free agents from repetitive tasks so that they can devote time and value to the citizens who require it.
Respond to unforeseen events
Always ready to give an answer to planned or unplanned increases in calls or changes in services.
Valuable information
Analyze and understand user queries to make decisions on improving responses, automation or the nature of the service.
Features of Alisys Public Administration
Understand the colloquial language of citizens, classify the call depending on their request and lead it to the corresponding body without human intervention.
Expand communication channels with the user. Include WhatsApp.
Appointment reminders available via SMS or WhatsApp 48 hours before the visit. Allow the citizen to confirm, cancel or reassign the appointment.
Send automatic surveys after a service delivery.
Remote fee payment via phone call, SMS or email.
Appointment management for on-site procedures through a virtual agent. Send a message confirming the appointment, time and location.
Send me an email 
Madrid - Gijón - Barcelona - Bogotá
+34 910 200 000 | +57 30 27 89 10 41
+34 910 200 000 | +57 30 27 89 10 41
