Carglass

Reduced communication times between workshops

Increased efficiency of call management

Cost savings

Starting conditions

Carglass needs to speed up the Exchange of internal reference information to optimize repair times. The company also needs to improve its telephone customer service.

Alisys solution

• Reduced communication times between workshops: faster and more efficient communication between their more tan 220 centers through a chat base don Alisys Cloud CX, making it easier to Exchange information about parts and supplies.

• Efficient call management: organisation and distribution of a large volumen of user calls with Alisys Cloud Contact Center.

• Cost savings: updated cloud solutions with no inversions or local installations.

• Valuable information: customized reports which enable to analyze services and extract relevant information for business decision-making.

Solutions

Cloud Contact Center

Cloud CX

Virtual PBX

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Carglass

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