Vaughan Group

Increased service efficiency

Improved customer experience

Increased customer rate of uptake

Starting conditions

Vaughan Systems needs to improve its customer phone assistance.

Alisys solution

• Increased service efficiency: effective management of large volumes of calls with Alisys Virtual Switchboard.

• Improved user experience: Immediate and efficient communication through a WebChat based on Alisys Cloud CX.

• Promoted customer contact: immediate attention to customer requests with no costs for the user. Customers request to be called thanks to a click-to-call system implemented in Vaughan’s web.

Solutions

Virtual PBX

Cloud CX

Cloud Contact Center

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Vaughan Group

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Call us +34 910 200 000

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